Last updated: August 22, 2026
These Terms & Conditions ("Terms") govern your access to and use of the website home-sure.in and the doorstep appliance repair and service solutions ("Services") offered by Home Sure Home Appliance Repair & Services ("Home Sure", "we", "us", "our"). By browsing our website, contacting us, or booking a Service, you agree to be bound by these Terms.
Home Sure Home Appliance Repair & Services is a sole proprietorship business providing doorstep repair and service solutions for home appliances. Home Sure is not currently GST-registered, and no other registration, licence, certification or affiliation should be assumed beyond what is expressly stated in these Terms.
You must be at least 18 years old and legally capable of entering into a binding agreement to book a Service or use our website. By booking a Service, you confirm that you meet this requirement and that you are authorised to arrange service access for the location and appliance in question.
You agree to use home-sure.in only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by, any third party. You must not attempt to gain unauthorised access to any part of the website, its systems, or related networks.
Home Sure provides doorstep repair, inspection/diagnosis, installation, uninstallation, maintenance, AMC/servicing, and spare-parts replacement for appliances including washing machines, refrigerators, air conditioners, TVs, microwaves, geysers, dishwashers, RO/water purifiers, chimneys, dryers, and ovens, depending on availability in your area.
You may book a Service through our website, by phone, or via WhatsApp. When booking, you agree to provide accurate information about your appliance, the issue you are facing, and your contact and location details.
A booking is confirmed once we communicate a confirmed date/time slot to you (by call, SMS, WhatsApp or email). We will make reasonable efforts to honour the confirmed slot, subject to Section 9 (Technician Availability and Delays) below.
Home Sure will assign a technician based on availability, appliance type, and service area. We do not guarantee the assignment of a specific technician unless expressly agreed.
Services are subject to availability in your location. While we aim to adhere to confirmed appointment slots, delays may occur due to traffic, technician workload, appliance complexity at prior jobs, weather, or other circumstances reasonably beyond our control. We will make reasonable efforts to keep you informed of any significant delay and to offer rescheduling where appropriate.
Most Services begin with an inspection/diagnosis of the appliance by the technician to identify the fault and the required repair. Final pricing for repair/service is generally determined after this inspection, as the exact nature and extent of the required work often cannot be confirmed beforehand.
Following inspection, the technician will communicate the applicable repair/service charges, including parts and labour, before proceeding. Any quotation provided is based on the information available at the time and may be revised if the technician identifies additional issues during the course of the repair (see Section 12 below).
If the technician identifies an additional fault that was not part of the original diagnosis, Home Sure will inform you of the issue and the additional charges involved before carrying out any further work. Additional repair work will be undertaken only after you approve the revised scope and charges. Technicians are not authorised to carry out or charge for undisclosed additional work without your approval.
No chargeable work beyond the agreed quotation will be carried out without your approval (given verbally, over call, WhatsApp, or in writing, as reasonably practicable in the circumstances).
A visiting/inspection charge may apply, generally ranging from approximately ₹199 to approximately ₹499 or more, depending on the appliance and service requirement. Where reasonably possible, the applicable charge will be communicated to you before or at the time of the technician's visit. This charge is typically applicable where:
Where you proceed with the repair/service, the visiting/inspection charge already paid may be adjusted against your final bill, in accordance with the applicable quotation/service terms communicated to you. The visiting/inspection charge is not automatically refundable in every situation — please refer to our Refund, Cancellation & Warranty Policy for details.
Payment may be collected after the Service is completed, or in advance where applicable, through UPI, cash, bank transfer, or other online payment methods supported by Home Sure at the relevant time. Specific payment gateways or methods available to you may vary and will be communicated at the time of booking or payment.
As Home Sure is not currently GST-registered, GST is not separately charged on invoices at this time. Applicable charges will be communicated transparently through the quotation, job sheet or invoice provided to you.
You may cancel a booking without any cancellation charge if you do so at least 30 minutes before the scheduled technician arrival time, subject to the specific circumstances of your booking. If you cancel after the technician has been dispatched or has arrived, and the applicable service terms make a charge payable in such circumstances, Home Sure may levy the applicable visiting/cancellation charge. Further details are set out in our Refund, Cancellation & Warranty Policy.
You may request to reschedule a booking, subject to technician availability. We will make reasonable efforts to accommodate rescheduling requests.
If Home Sure is unable to honour a confirmed slot due to technician unavailability, we will inform you as soon as reasonably possible and offer an alternative slot. No cancellation or visiting charge will apply to you where Home Sure itself is unable to fulfil a confirmed booking.
Where a repair requires a spare part, Home Sure will inform you of the applicable part cost before proceeding, where reasonably possible. Spare parts used are subject to their own applicable warranty terms as communicated on the invoice/job sheet.
Some spare parts may need to be procured before a repair can be completed, which may affect the timeline for completing your Service. We will keep you reasonably informed of any such delay.
Not every appliance issue can be repaired. Repairs are carried out based on the technician's professional assessment, the availability of compatible parts, and technical feasibility.
Home Sure may decline or discontinue a repair where: the required parts are unavailable or discontinued; the appliance is obsolete; the repair is technically impractical, uneconomical, or unreasonable; the appliance presents a safety risk; or the required repair otherwise cannot reasonably be completed. Where this applies, we will explain the reason to you and, where a visiting/inspection charge is applicable, this will be handled in accordance with Section 14 above.
Home Sure provides a workmanship/service warranty generally ranging from 90 to 180 days, depending on the nature of the service and appliance. The specific warranty period applicable to your service will be communicated on the invoice, job sheet, service record, quotation, or other applicable documentation provided to you.
Spare parts generally carry a warranty ranging from 90 to 365 days, depending on the part, any applicable supplier/manufacturer warranty, and the specific service terms. The applicable warranty period for a given spare part will be communicated on your invoice/job sheet.
The warranty referred to above does not cover issues arising from: physical, accidental, water, fire or electrical damage; voltage fluctuations or power surges; pest/rodent damage; customer misuse; unauthorised repair, tampering, or opening/modification of the appliance by another technician after our service; normal wear and tear; consumable items; new or unrelated faults; faults in components not covered by the original repair; or conditions beyond Home Sure's reasonable control. These exclusions are applied based on a genuine assessment of the cause of the issue and are not used to automatically deny a legitimate warranty claim.
You agree to: provide accurate booking information; provide reasonable access to the appliance and a safe working environment; disclose known appliance faults and any previous repairs/modifications where possible; remove fragile or personal items from the service area where reasonably necessary; back up important data before service on TVs, smart appliances, or any device containing your data; ensure an authorised person is available where required for inspection/service; and pay applicable charges once you have accepted the Service. Home Sure is not responsible for pre-existing damage, hidden defects, or conditions that could not reasonably have been identified before dismantling or inspecting the appliance.
Technicians may take photographs/videos of the appliance and repair work for diagnosis, documentation, warranty verification, quality control, and dispute resolution, as described in our Privacy Policy.
Home Sure is an independent appliance repair and service provider. We are not affiliated with, endorsed by, sponsored by, or officially associated with any appliance manufacturer or brand (including but not limited to LG, Samsung, Whirlpool, IFB, Bosch, or Haier), unless expressly stated otherwise in writing. Manufacturer and brand names may be referenced on our website or communications solely to identify the appliances we are able to service.
All content on home-sure.in, including text, graphics, logos and images (excluding customer-submitted content), is owned by or licensed to Home Sure and is provided for informational purposes about our Services.
The Home Sure name, logo, and website content may not be copied, reproduced, or used without our prior written consent, except as necessary to use our Services in the ordinary course.
You agree not to misuse our website or Services, including by providing false information, attempting to defraud Home Sure or our technicians, or behaving abusively towards our staff.
Our website may contain links to third-party websites or services (e.g., payment providers). We are not responsible for the content, policies or practices of any third-party website or service.
To the maximum extent permitted by applicable law, Home Sure's liability in connection with any Service is limited to the value of the specific Service/repair concerned. Home Sure shall not be liable for indirect, incidental or consequential loss. Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable Indian consumer-protection or other law, including liability for deficiency in service, gross negligence, or wilful default.
Home Sure shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including natural disasters, strikes, government restrictions, pandemics, or similar events.
You agree to indemnify Home Sure against claims, losses or damages arising from your breach of these Terms, misuse of the website, or provision of false or misleading information in connection with a booking, to the extent permitted by applicable law.
If a dispute arises, we encourage you to first contact us at care@home-sure.in so we can attempt to resolve it directly. If a dispute cannot be resolved amicably, it shall be subject to resolution in accordance with applicable Indian law, including, where applicable, consumer dispute redressal mechanisms available to you under Indian consumer-protection law.
These Terms are governed by the laws of India.
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website or Services after an update constitutes acceptance of the revised Terms.
Home Sure Home Appliance Repair & Services
Email: care@home-sure.in
Phone: +91 70900-08081
Website: home-sure.in